Due to the refusal of traditional credit card processors and payment platforms such as PayPal to process transactions for the Kratom industry we are forced to offer alternative payment methods. These decisions are not in our control.

Cash App, Zelle and Sezzle are a fast and easy way to make payment for your order using either a credit or debit card through these mobile payment apps. Below are instructions you would need to make a payment.

If you need assistance please call us at 424-330-6200
DO NOT call the 818-588-8435 number.

Payment Methods

Cash App (Credit/Debit Card Payment)

The easiest way to pay using Credit/Debit Cards. Payment is immediate and shipping is same or next business day.

Cash App is an app used to make and receive payments. Download it now on your phone, link it to your credit debit card and you’re all set to make/receive payments. To link a credit card to the Cash App you’ll first need to link a bank account or debit card.


  1. Complete the checkout process as you normally would selecting Cash App as payment method. Open Cash app on your phone or desktop computer.
  2. Pay to: $newbotanicals -or- 818-588-8435 -or- Vahan Hadjinian -or- newbotanicals@outlook.com
  3. What it’s for: Enter ONLY your order number (example: 20385) do not enter anything else.

You’re done. Payment is received. Once shipped check your email for tracking number information (ensure to check your junk folder as well)

Using the QR code to the left makes payments way faster and easier than before.

Below is a short video on how to use Cash App.

Zelle (Debit Card Payment)

Majority of banks such as Bank of America, Chase, Citibank and others have this feature already integrated in to their mobile apps. It can also be used through the Zelle app if your bank doesn’t already have it.


  1. Complete the checkout process as you would normally selecting Zelle as the payment option.
  2. Go to Zelle located in your banking app -or- to the Zelle app on your phone.
  3. Pay to: newbotanicals@outlook.com -or- 818-588-8435 (if it shows Vahan Hadjinian you’re good to go)
  4. What it’s for: Enter ONLY your order number (example: 20385) do not enter anything else.

You’re done. Payment is received. Once shipped check your email for tracking number information (ensure to check your junk folder as well)

Sezzle (Credit/Debit Card Payment)

Sezzle is a new payment option we have integrated with our site. With Sezzle you can Buy Now and Pay Later in 4 installments at 0% interest.

  1. Complete the checkout process as you normally would selecting Sezzle as a payment method.
  2. You’ll be directed to Sezzle. After finishing making the payment you’ll be directed back to us. (works same way as PayPal)

You’re done. Payment is received. Once shipped check your email for tracking number information (ensure to check your junk folder as well)

For more information on Sezzle please visit Sezzle.com

e-Check (Check Payment)

Since you are creating an electronic form of your physical check your bank has to match the routing and account numbers you select or the payment will get declined & returned. Soon as the ACH orders are processed it usually takes 5 business days to clear. We usually ship ACH orders out in 5 business days from the time that you order.

ECheck Image
Venmo (Stopped)

Unfortunately we can no longer accept Venmo as a payment method. They have stopped allowing us to use their service. Please use other payment methods. Should you need any help with any of them please let us know.

Money Order or COD

We currently do not accept money orders, business or personal checks and COD.

Can I Use a Credit Card over the Phone?

At this time we do not accept Credit Card payments over the phone. This may change in the future and as it does we will keep you notified.

Traditional credit card processors and payment platforms such as PayPal and Venmo do not accept kratom transactions.

What other Form of Payment can I Use?

We are currently exploring other forms of payment we can accept to reduce the time from order to delivery. We will keep you notified soon as we complete the infrastructure necessary to accept other forms of payment.

Order Processing & Shipping

How is My Product Shipped?

We use USPS First Class and USPS Priority to ship depending on the weight and dimensions of the package.

  1. First Class usually is delivered from 1 to 5 business days from the time of shipment.
  2. Priority Mail usually is delivered from 1 to 3 business days from the time of shipment.
When will My Order be Shipped?

Confirmation of order just placed.

  • You will most certainly receive an email from us with PAID status for your order once paid through Cash App, Zelle or Sezzle. Please give our system a few minutes to be updated and for you to receive an email. Ensure to check your spam folder after a few minutes.

When will my order be shipped? (payments made with: Cash App, Zelle or Sezzle)

  • If you placed the order before 1 PM PST there is a 95% chance it will ship same day. If it is not shipped the same day then it will ship out the next business day. No shipments are made on Saturday or Sunday. (EX: if you placed an order on Friday after 1 PM PST it will ship out on the following Monday.)

Will I get tracking information?

  • All paid orders once shipped will get an email with tracking information and order details with Estimated Time of Arrival.

When will I receive my order and how will it be shipped?

  • All orders unless noted otherwise ship via USPS First Class Mail or Priority Mail. All shipments have tracking numbers. USPS First Class delivers within 4 business days. Priority is within 1 to 3 business days. (priority also delivers on a Saturday)
  • If your order is over $100 it will ship Priority Mail and qualifies for Free Shipping.
  • If your order weights over 1 pounds it will ship Priority Mail.

Do you ship Priority Express?

  • Yes. Priority Express will be more expensive, at minimum $30 extra per order depending on weight and size of package. If you really do require Priority Express please contact us. Priority Express is 1 to 2 day delivery.

I paid through an e-check.

  • E-checks will take up to 5 business days for it to clear on our end even tough It may show cleared and money taken out of your account the same day you placed the order. Once cleared, your order will be updated to PAID and shipped either the same or next business day.

About Kratom

What is Kratom?

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Is Kratom Legal in My State/County/City

Kratom is legal in all but the States, Counties and Cities listed below: Any order from these areas that have banned Kratom will be cancelled.

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Tennessee
  • Vermont
  • Wisconsin
  • Washington DC
  • Alton (IL)
  • Sarasota County (FL)
  • San Diego (CA)

Still have Questions? Contact Us