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Payment Methods

Venmo Payment

The easiest way to pay using Credit/Debit Cards. Payment is immediate and shipping is same or next business day.

Venmo is an app used to make and receive payments. Download it now on your phone, link it to your credit debit card and you’re all set to make/receive payments.

  1. Complete the checkout process as you normally would selecting Venmo as payment method. Open Venmo app on your phone and add us as a contact.
  2. Our Username: new-botanicals
  3. Pay to:   -or-   @new-botanicals
  4. What it’s for: Enter ONLY order number (ex: 3856) do not enter anything else.

You’re done. Payment is received. Once shipped check your email for tracking number.

Using the QR code to the left makes payments way faster and easier than before.

e-Check & ACH payment

Since you are creating an electronic form of your physical check your bank has to match the routing and account numbers you select or the payment will get declined & returned. Soon as the ACH orders are processed it usually takes 5 business days to clear. We currently ship ACH orders out in 3 business days from the time that you order. This is subject to change and will become faster as time goes on.

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Zelle Payment Instructions

PaylessKratom has finished integrating the Zelle Payment option.

About Zelle

Zelle is an app integrated into your online banking app. Major banks such as Bank of America, Chase, Citibank and others have this feature already integrated in to their mobile apps.

If your bank does not have Zelle integrated then you can simply download the app and make payments using their platform.


Complete the checkout process as you would normally selecting Zelle as the payment option. Remember the total amount of your order.

  1. Go to Zelle located in your banking app.
  2. Add us as a Recipient:
    Name: 36 Circles
    Tel#: 424-330-6200
    Email: (if required)
  3. You’re now ready to send payment. Type in the total amount of your order.
  4. Type in ONLY your order number when asked what it’s for (example: 2552). Do Not include anything else. Click Send and You’re Done!

Orders are cancelled if payment is not sent within 3 days.

The payment will be instant and we will have received it. Once payment is received orders are shipped within the same or next business day.

Thank You!

Money Order Payment Instructions

Complete the checkout process as you would normally do selecting Money Order as a Payment Option. Sorry NO personal checks.

Make Money Order Payable to:

  • 36 CIRCLES

Mailing Address:

  • 1146 N. CENTRAL AVE. #412
    Glendale CA 91202

Write the Order # on the check.

Once it is received shipping will be either same or next business day.

Can I Use a Credit Card over the Phone?

At this time we do not accept Credit Card payments over the phone. This may change in the future and as it does we will keep you notified.

Credit Cards, PayPal or other form of payments, besides eChecks (ACH), are not accepted for this industry. Please use one of the other payment methods listed above.

Can I Use COD as a Form of Payment?

Sorry, we currently do not accept COD’s. This may change in the future. We are currently working on this option and should have set up by end of September 2019.

What other Form of Payment can I Use?

We are currently exploring other forms of payment we can accept to reduce the time from order to delivery. We will keep you notified soon as we complete the infrastructure necessary to accept other forms of payment.

Order Processing & Shipping

How is My Product Shipped?

We use USPS First Class and USPS Priority to ship depending on the weight and dimensions of the package.

First Class usually is delivered from 1 to 5 business days from the time of shipment.
Priority Mail usually is delivered from 2 to 3 business days from the time of shipment.

When will My Order be Shipped?

Because we currently can accept ACH and e-Check payments, it takes up to 5 business days for your payment to clear from the time of your order. Once payment has cleared we ship the order on the same business day.

No other form of payment is accepted for our industry at this time.

For faster processing please consider using Zelle. Zelle payments are instant and shipping is done either the same or next business day.

About Kratom

What is Kratom?

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Is Kratom Legal in My State/County/City

Kratom is legal in all but the States, Counties and Cities listed below: Any order from these areas that have banned Kratom will be cancelled.

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Tennessee
  • Vermont
  • Wisconsin
  • Washington DC
  • Alton (IL)
  • Sarasota County (FL)
  • San Diego (CA)

Still have Questions? Contact Us