Payment Methods

Credit, Debit and Gift Cards

Partnering with credit card processors willing to work with kratom is extremely difficult. We appreciate your understanding and patience as we keep adding and deleting partnerships with certain processors.


Credit/Debit Card

Direct use of credit/debit card on the site is available.

Who can use this payment method:

• Everyone

Except for residents who reside in a State, County and City that has banned kratom. The list can be seen below.

Spending limits:

•  None

What’s accepted:

•  VISA & Master Card only. No AMEX or Discover.

What will show the charge coming from on my card statement:

•  36 CIRCLES and/or PaylessKratom

No longer available.

CPG Payments

Who can use this payment method:

• Everyone except Texas & New York residents

Except for residents in a State that has banned kratom.

Spending Limits:

• $500 weekly
• $2000 monthly
• $5000 annual

Limits are per card and work on a rolling basis. For example, if you reached your weekly limit on a Friday, you would have to wait 7 days until the following Friday to make a purchase up to your weekly limit.

Whats accepted:

• Visa
• Master Card

No AMEX, gift or virtual bank cards

Is there a fee to use this payment method:

• Depends on card issuer.

Credit card issuers have begun applying fees to transactions involving cryptocurrency. Some card issuers are classifying cryptocurrency transactions as cash advances.
Fees charged by credit card issuers are beyond CPG Payments control. Your credit card issuer may apply additional fees. The user should understand their card’s terms of service.

What will I see the charge coming from on my credit or debit card statement:


Do I have to create a CPG Payment account:

• No

No longer available.


Who can use this payment method:

• Everyone

Except for residents in a State that has banned kratom.

Spending Limits:

• None

Whats accepted:

• Pretty much everything including gift cards.

Is there a fee to use this payment method:

• No absorbs all fees.

What will I see the charge coming from on my credit or debit card statement:

• FLEX Gold Group, FLEX Pay

Do I have to create a FLEX Pay account:

• Yes. One time only. Click here to create one before checking out.

What is your Vendor ID:

• 1044

No payment option available for residents in States that have banned kratom. None of these rules or restrictions are set by

Other payment methods

Peer to Peer (P2P):
Our preferred way of paying for your order. You’ll receive an email with our information for the different payment platforms we use once you place an order.

Platforms used:

• Zelle (through your bank site/mobile app)
• Cash App (through their app. Use your credit card at no fee to you)
• Pop Money (no longer used – 10/14/2021)

No longer available until further notice
E-checks take up to 4 business days to clear on our end. We ship orders out only when payment has cleared. Example: You placed an order on Monday before 1 PM PST the estimated ship date would be Thursday.

Money Order or COD

We currently do not accept money orders, business or personal checks and COD.

Kratom & traditional card processors

For one reason or another traditional credit card processors including payment platforms such as PayPal do not allow kratom transactions. If a merchant is allowing traditional credit transactions, it’s a matter of time before they shut down. It is for this reason why we use alternative payment methods.

We have to offer our customers a platform that is stable and for the long term and without any risks to our customers and to us.

As in everything, any of the payment methods used, it becomes more easier.

Our preferred payment methods.

• Peer to Peer

Why? Payment is instant and orders ship same or next business day including Saturday.

• FLEX Pay

Why? Payment is instant and any credit, debit, or gift card can be used with no limits or fees to you. Most importantly, FLEX Pay platform is stable.


No longer available.

Order Processing & Shipping

When will my order ship?

Shipments are made, same or next business day including Saturday, Monday through Saturday.

Monday through Friday shipping cut off time: 1 PM PST
Saturday cut off time: 11 AM PST
Sunday & Federal holidays: Closed

Instances of delayed shipping and delivery are rare but do happen.

USPS (Priority mail only)

Delivery within 1 to 3 business days, including Saturday, from the time of shipment as stated on Delays do happen. does not guarantee delivery dates. No refunds are given for delayed deliveries.

UPS (all services)

No UPS shipments or deliveries are made on Saturday or Sunday. Deliveries for all orders placed on Friday, before 1 PM PST, would be on Monday or after depending on the service you chose. does not guarantee delivery dates. We will only refund if UPS will honor a refund.

Orders are shipped after e-check payment is cleared (as in paid). For example: Monday orders will ship on Thursday (estimated).


Due to COVID19 carriers may experience delays. All shipping times are estimates and in no way guaranteed by us.

• UPS Service Guarantee information.

We understand the frustration of shipments that are delayed can create and so we recommend that you plan your purchases ahead. Even tough most packages are delivered within their stated times some packages will experience delays.

Route Shipping Protection

We have teamed up with Route Shipping Protection to protect your purchase from being lost, stolen or damaged. This service is ON by default. If you turn it OFF then you presume all the risk of your order being stolen, lost or damaged. All claims will have to go through Route. No exceptions.

Route claim link and policies:

File a claim, enter your email address, order number and follow the prompts.
• Route Package Protection Policies
• General Resolve Issues

Your Orders/My Account page

You can now do the following through Your Orders/My Account page on

• Pay for an order
• View order details
• Track an order
• Leave a review
• Cancel an order
• File a claim

You can now also filter your orders by the following and are color coded.

• Shipped/Completed (green)
• Pending Payment (grey)
• Processing (blue)
• Cancelled/Refunded/Failed (grey)

About Kratom

What is Kratom?

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Is Kratom Legal in My State

We do not ship to the following states, cities and counties in the US where Kratom is banned:

Rhode Island

Sarasota County FL
Union County MS

Denver CO
San Diego CA
Jerseyville IL
Oceanside CA
Ontario OR

We hope this will change soon as some States are debating to lift the ban.

We do not ship international however the list below serves as a reference.
Kratom is also banned in the following countries where shipment cannot be executed:

Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam.

Still have Questions? Contact Us