FAQ

Partnering with credit card processors willing to work with kratom is extremely difficult. We appreciate your understanding and patience as we keep adding and deleting partnerships with certain processors.

Credit/Debit Card

What’s accepted:

• All major credit cards. AMEX and Discover are available in certain States.

What will show the charge coming from on my card statement:

• 36 CIRCLES and/or Payless Kratom

Peer to Peer (P2P)

You’ll receive an email with our information for the different payment platforms we use once you place an order.

Platforms used:

• Zelle (through your bank website and/or mobile app only)
• No Venmo, PayPal or any other Peer to Peer platforms.

Shipments are made, same or next business day including Saturday.

Monday through Friday shipping cut off time: 1 PM PST
Saturday cut off time: 11 AM PST
Sunday & Federal holidays: Closed

Instances of delayed shipping and delivery are rare but do happen.

USPS – priority mail

Delivery within 1 to 3 business days, including Saturday, from the time of shipment as stated on USPS.com. Delays do happen.

PaylessKratom.com does not guarantee delivery dates. No refunds are given for delayed deliveries.

UPS – all services

No UPS shipments or deliveries are made on Saturday or Sunday. Deliveries for all orders placed on Friday, before 1 PM PST, would be on Monday or after depending on the service you chose.

PaylessKratom.com does not guarantee delivery dates. We will only refund if UPS will honor a refund.

We have teamed up with Route Shipping Protection to protect your purchase from being lost, stolen or damaged. This service is ON by default. If you turn it OFF then you presume all the risk of your order being stolen, lost or damaged. All claims will have to go through Route. No exceptions.

Route claim link and policies:

• File a claim, enter your email address, order number and follow the prompts.
• Route Package Protection Policies
• General Resolve Issues

You can now do the following through Your Orders/My Account page. We are constantly adding new features to make our customer experience easy and informative.

• Pay for an order
• View order details
• Track an order
• Leave a review
• Cancel an order
• File a claim

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Kratom leaf is ground into a fine powder (or crushed if desired) to be consumed several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

By law we are forbidden to give any recommendations or instructions on the use of Kratom.

We do not ship to the following states, cities and counties in the US where Kratom is banned.

Alabama
Arkansas
Indiana
Rhode Island
Tennessee
Vermont
Wisconsin

Sarasota County FL
Union County MS

Denver CO
San Diego CA
Jerseyville IL
Oceanside CA
Ontario OR

We hope this will change soon as some States are debating to lift the ban.

We do not ship international however the list below serves as a reference.

Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam.