Shipping Information

Payment Methods

We accept all major credit cards except Mastercard. We also accept CashApp as a peer-to-peer payment option. If you choose this method, you’ll receive email instructions on how to complete the transaction.

Free Shipping

Free Ground Shipping is available on orders with a subtotal of $49 or more to the contiguous 48 states (excludes Hawaii and Alaska).

Free USPS Priority Shipping is available on orders with a subtotal of $100 or more to all 50 states. For orders to Hawaii or Alaska, customers must ship to a home address (not a UPS Access Point) to receive free USPS shipping.

Free shipping is applied automatically at checkout when your cart meets the requirements.

Order Processing & Delivery

Orders placed by 1 PM PST, Monday – Friday usually ship the same day but may take up to 2 business days to process. We cannot guarantee same-day shipping or next-day delivery. Standard delivery can take up to 9 business days. Estimated delivery dates are not guaranteed.

Holiday Processing: Please allow 1–3 business days for order processing during the December and January holiday rush. Orders are fulfilled in the order they are received.

Express Shipping

Express shipping is available, however all orders are delivered on business days (Monday – Friday). Express orders placed on or near the weekend will ship the following week. Even if your package receives a tracking number on the weekend, it won’t be picked up by the carrier until Monday.

Important: Both UPS and USPS have limited their guaranteed services since 2020. Expedited options like UPS Next Day Air or Priority Mail Express may experience unforeseen delays. We are not responsible for carrier delays once the package is in their possession. Please check the carrier’s website for the latest service guarantee details.

Shipping Restrictions

These restrictions can change at any time. Last updated: February 2026.

Due to state and local laws, we can’t ship certain products to some areas. We do our best to keep this info current, but laws may change without notice.

If you see this message at checkout:

“Sorry, it seems that there are no available payment methods for your location. Please contact us if you require assistance or wish to make alternate arrangements.”

This means something in your cart can’t be shipped to your address (either kratom, 7-OH, or both).

We offer UPS Access Points as a shipping option. You can ship to a UPS Access Point outside of a restricted area if one is nearby.

Places Where We Cannot Ship To

Kratom Products – We Do Not Ship To The Following States:

Alabama, Arkansas, Connecticut, Indiana, Louisiana, Rhode Island, Vermont, Wisconsin.

Kratom Products With 7-OH (7-Hydroxymitragynine) Content Limits:

If 7OH is more than 2% we do not ship to the following states:

Arizona, Colorado, Kentucky, Maryland, Nebraska, Nevada, South Dakota, Tennessee, Texas, Utah

If 7OH is more than 1% we do not ship to the following states:

Georgia, Mississippi, Oklahoma

If 7OH is more than 0.04% we do not ship to the following states. MOST KRATOM PRODUCTS CONTAIN MORE THAN THE ALLOWED LIMIT.

Florida

Synthetic Kratom Products – We Do Not Ship To The Following States:

Arizona, Colorado, Georgia, Kentucky, Maryland, Mississippi, Nebraska, Nevada, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennesse, Texas, Utah

Local Bans by State

Some cities and counties have their own bans even though the state allows kratom. We can’t ship to these zip codes:

Colorado: 80111, 80112, 80121 (Greenwood Village), 80132 (Monument), 80134, 80138 (Parker)

Florida (Sarasota County): 34201, 34202, 34203, 34205, 34207, 34208, 34209, 34210, 34211, 34212, 34215, 34216, 34217, 34219, 34221, 34222, 34223, 34224, 34228, 34229, 34230, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34275

Illinois: 60002 (Antioch), 60007 (Elk Grove Village), 60008 (Rolling Meadows), 60016, 60017, 60018 (Des Plaines), 60022, 60035 (Highland Park), 60047 (Lake Zurich), 60068 (Park Ridge), 60070 (Prospect Heights), 60085, 60087 (Waukegan), 60131 (Franklin Park), 60163, 60164 (Berkeley), 60188 (Carol Stream), 60415 (Chicago Ridge), 60441, 60451 (Lockport), 60462, 60467 (Orland Park), 60477, 60478 (Tinley Park), 60901 (Kankakee), 61605, 61607 (Bartonville), 62002, 62010 (Alton), 62018 (Cottage Hills), 62024 (East Alton), 62025 (Edwardsville), 62034 (Glen Carbon), 62035 (Godfrey), 62040 (Granite City), 62052 (Jerseyville), 62058 (Livingston), 62062 (Maryville), 62087 (Troy), 62095 (Wood River), 62948 (Herrin), 62959 (Marion)

Massachusetts: 01007 (Belchertown), 01752 (Marlborough), 01824 (Chelmsford), 01826 (Dracut)

Mississippi: 38610, 38625, 38627, 38633, 38650, 38652, 38659, 38828, 38841 (Union County), 38621, 38825, 38868, 38869, 39776 (Monroe County), 38824, 38843, 38847, 38848, 38849, 38855, 38856, 38858, 38870, 38876 (Itawamba County), 38827, 38838, 38852, 38873 (Tishomingo County), 38829, 38859 (Prentiss County), 38834, 38835, 38871 (Alcorn County), 38844, 38851, 38862 (Chickasaw County), 38914, 38915, 38916, 38951 (Calhoun County), 38629, 38663, 38674, 38683 (Tippah County), 39110 (Gluckstadt), 39157 (Ridgeland), 39341, 39361, 39739 (Noxubee County), 39401 (Jones County), 39426, 39466, 39470 (Pearl River County), 39440 (Laurel), 39701, 39702, 39705, 39740, 39743, 39759, 39766 (Lowndes County), 39743, 39773 (Clay County)

New Hampshire: 03235 (Franklin)

To support efforts to change these laws, contact your local representatives and get involved with organizations like the American Kratom Association and the 7-HOPE ALLIANCE

Shipping Information | High-Quality Image
Shipping Information | High-Quality Image

Holiday Shipping Schedule

Our facility will be closed and/or carriers will not be picking up packages on the following days:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Washington’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Please note: USPS may observe additional holidays that could result in shipping delays. We encourage you to plan your shipments in advance to avoid any holiday-related disruptions.

Questions?

Our most commonly received questions are answered below. If you still need help with shipping restrictions or need assistance with your order, please contact us. We’re happy to help!

FAQ’s

Same Day Shipping
We strive to process your order as quickly as possible. In most cases, we will be able to ship your order the same day if you place it before our cutoff time of 1:00 PM PST, Monday through Friday. However, it may take up to 2 days for your order to be processed and shipped. Once your order has left our facility you will receive a tracking number via email confirmation. Please note that we do not guarantee same-day shipping or next-day delivery for any orders.
Why Has My Order Not Shipped
We strive to process your order quickly, but please allow up to 2 days for processing. Occasionally, our system may flag an order for a security review to protect you from fraud. If this happens, we may need to verify some information with you. Please respond promptly to any requests from us, and /or No Fraud (third party verification service) as this will help prevent any delays in getting your order shipped. Please check spam folders for potentially important correspondences.
What is No Fraud
To better protect our customers from unauthorized transactions, we have partnered with a third-party company called No Fraud. No Fraud might place an order on hold while it is being reviewed. Please respond promptly to any communication that you may receive from No Fraud, so that your order can be processed.
I Placed My Order On The Weekend, Why Has It Not Shipped
Orders placed after 1 PM PST on Friday will be shipped the following week.
Why Can I Not have a Guaranteed Arrive By Date
We understand that waiting for your order can be frustrating, and we do our best to provide accurate shipping estimates. However, once your package leaves our facility, it’s in the hands of the carrier. We rely on the same tracking information you see and unfortunately have no control over any delays they may happen.
Why Hasn’t My Tracking Number Updated Yet
Tracking updates can sometimes lag. Please allow 24-48 hours for the tracking information to update online.
Can I Change My Shipping Address
While our system does its best to catch any address errors, it’s always a good idea to double-check everything! If you notice a mistake in your shipping address, please contact customer support right away so we can make sure your order gets to you without a hitch. Once a shipping label has been created or the order has shipped, we are unable to make any changes to the order.
How Do I Know If My Package Is Delayed
USPS and UPS provide information for consumers about service disruptions caused by weather conditions and other natural disasters or events. You may find out if your package is disrupted by visiting the respective carrier website and viewing their service alerts.
Are Delivery Times Guaranteed
No, delivery times shown at checkout are estimates only and are not guaranteed delivery dates.
How Do I Know If My Order Has Shipped
You will receive a tracking number to your email address on file, once the package is in transit. You may also check your account on PaylessKratom.com
Can I Pick Up My Package
No, we do not offer merchandise pick ups at this time.
Do You Have Discreet Shipping Options
We ship in unmarked boxes labeled with our company name, 36 Circles LLC.
Why Didn’t My Package Arrive On Time
We are not responsible for carrier delays or service interruptions.
Why Does It Say "No Payment Methods Available"?
This means one or more items in your cart can’t be shipped to your address due to state or local laws. Either kratom, 7-OH, or both may be restricted in your area. Try removing the restricted item(s) or ship to a UPS Access Point outside the restricted zone.
Shopping Cart

THINC Pure products are only for use in states where the sale and consumption of such products are legal.

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