Payless Shipping

ALL ABOUT SHIPPING

Free Standard Shipping!

Free ground shipping is available on orders with a subtotal of $49 or more in 48 states, not including Hawaii and Alaska. Orders placed by 1 PM PST M-F usually ship same day; but may take up to 2 business days to process. We cannot guarantee Same-Day Shipping or next-day delivery. Delivery can take up to 9 business days. While we provide an estimated delivery date for standard shipping, please note this is only an estimate, and is not a guaranteed delivery date.

Free USPS priority shipping is available on orders with a subtotal of $100 or more in all 50 states.

For orders in Hawaii or Alaska, please note that customers must ship to a home address not a UPS access point in order to receive free USPS shipping.

If the items in your cart meet the shipping requirements, then free shipping becomes available automatically.

Holiday Shipping

Please allow 1-3 business days for order processing due to the December and January holiday rush. We’re working hard to fulfill orders as quickly as possible, in the order they are received.

Express Shipping

While we offer express shipping, all orders are delivered on business days (Mon-Fri). This means that express orders placed close to or on the weekend will ship the following week. Even if your package receives a tracking number on the weekend, it won’t be picked up by the carrier until Monday.

Both UPS and USPS have limited their guaranteed services since 2020. This means that even expedited options like UPS Next Day Air or Priority Mail Express may experience unforeseen delays. We are not responsible for these delays once the package is in the carrier’s possession. Please check the carrier’s website for the latest service guarantee details.

Shipping Restrictions:

Due to local and state laws, we cannot ship Kratom products to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, San Diego County CA, Denver CO, Sarasota County, FL, Union County MI, and the District of Columbia.

Holiday Shipping Schedule:

To ensure timely delivery, please be aware of the following holiday closures and potential shipping delays. Our facility will be closed and/or carriers will not be picking up packages on these days:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Washington’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Important Notes:

  • Please note that the United States Postal Service (USPS) may observe additional holidays that could result in shipping delays.
  • We encourage you to plan your shipments in advance to avoid any holiday-related disruptions.

We appreciate your understanding.

FAQ

Same Day Shipping
We strive to process your order as quickly as possible. In most cases, we will be able to ship your order the same day if you place it before our cutoff time of 1:00 PM PST, Monday through Friday. However, it may take up to 2 days for your order to be processed and shipped. Once your order has left our facility you will receive a tracking number via email confirmation. Please note that we do not guarantee same-day shipping or next-day delivery for any orders.
Why Has My Order Not Shipped
We strive to process your order quickly, but please allow up to 2 days for processing. Occasionally, our system may flag an order for a security review to protect you from fraud. If this happens, we may need to verify some information with you. Please respond promptly to any requests from us, and /or No Fraud (third party verification service) as this will help prevent any delays in getting your order shipped. Please check spam folders for potentially important correspondences.
What is No Fraud
To better protect our customers from unauthorized transactions, we have partnered with a third-party company called No Fraud. No Fraud might place an order on hold while it is being reviewed. Please respond promptly to any communication that you may receive from No Fraud, so that your order can be processed.
How Do I Know If My Package Is Delayed
USPS and UPS provide information for consumers about service disruptions caused by weather conditions and other natural disasters or events. You may find out if your package is disrupted by visiting the respective carrier website and viewing their service alerts.
Are Delivery Times Guaranteed
No, delivery times shown at checkout are estimates only and are not guaranteed delivery dates.
How Do I Know If My Order Has Shipped
You will receive a tracking number to your email address on file, once the package is in transit. You may also check your account on PaylessKratom.com
I Placed My Order On The Weekend, Why Has It Not Shipped
Orders placed after 1 PM PST on Friday will be shipped the following week.
Why Can I Not have a Guaranteed Arrive By Date
We understand that waiting for your order can be frustrating, and we do our best to provide accurate shipping estimates. However, once your package leaves our facility, it’s in the hands of the carrier. We rely on the same tracking information you see and unfortunately have no control over any delays they may happen.
Can I Pick Up My Package
No, we do not offer merchandise pick ups at this time.
Do You Have Discreet Shipping Options
We ship in unmarked boxes labeled with our company name, 36 Circles LLC.
Why Didn’t My Package Arrive On Time
We are not responsible for carrier delays or service interruptions.
Why Hasn’t My Tracking Number Updated Yet
Tracking updates can sometimes lag. Please allow 24-48 hours for the tracking information to update online.
Can I Change My Shipping Address
While our system does its best to catch any address errors, it’s always a good idea to double-check everything! If you notice a mistake in your shipping address, please contact customer support right away so we can make sure your order gets to you without a hitch. Once a shipping label has been created or the order has shipped, we are unable to make any changes to the order.

THINC Pure products are only for use in states where the sale and consumption of such products are legal.

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